Privacy Policy

1. Information We Collect

When you make a booking or inquiry at Coco Palms Holidays, we collect the following information:

• Personal Information: Name, email address, phone number
• Booking Details: Check-in/out dates, room preferences, number of guests
• Payment Information: Processed securely through Razorpay (we do not store card details)
• Communication Data: Messages sent through our contact form

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Communicate about your stay and reservations
• Send booking confirmations and important updates
• Respond to inquiries and provide customer support
• Improve our services and guest experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors (Razorpay) to complete transactions
• Service providers who assist in our operations
• Legal authorities if required by law

4. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)

You can manage cookie preferences through the consent banner on our website.

5. Data Security

We implement appropriate security measures to protect your personal information. Our website uses SSL encryption for all data transmission. Payment processing is handled by PCI-compliant payment providers.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

7. Contact Us

For privacy-related inquiries, please contact us at:

Email: privacy@cocopalms.in
Phone: +91 98765 43210
Address: Coco Palms Holidays, Alibaug, Maharashtra, India